Discover how to maximize your impact in all your professional activities.
Your excellence is defined by how others see you.
Go from being a "service provider" to an "advisor". Besides delivering impeccable services (RED), it is your professional responsibility to nourish your business relationships in YELLOW and GREEN in order to make them lasting and profitable. There is always room for improvement in the YELLOW and GREEN.
Score points when you sell your services.
Write outstanding service offers and make powerful sales presentations.
Respond to clients' questions skillfully; overcome their doubts to reach an agreement.
Networking demands precious time without necessarily producing the results you want.
Courted by your competitors, do your clients challenge you to prove the advantages of your offer? Do they express dissatisfaction or make unrealistic demands?
Why should your clients remain faithful to you?
Nourish your clients' satisfaction with you and your relationship, and distinguish yourself in their eyes. Deal quickly with any minor dissatisfactions or irritations.
When? How? Why? How to do it so as to get an accurate, useful reading and get your clients to see what's in it for them.